Key Account Manager, Surgical Dressing DME
Kansas City, MI
Job Summary
Purpose
The Key Account Manager (KAM) – Surgical Dressing DME is responsible for cultivating and maintaining strategic relationships with high-value clients, driving revenue growth, and ensuring superior service delivery. Acting as the primary point of contact for ENCORE accounts, the KAM will work cross-functionally with internal stakeholders in Tiger Wound Care and Tiger Aesthetics to deliver solutions that align with client needs and business objectives.
Duties & Responsibilities
- Develop and strengthen relationships with key clients, acting as a trusted advisor and liaison
- Execute strategic account planning to identify growth opportunities and mitigate risks
- Drive sales growth within designated accounts through upselling, cross-selling, and strategic alignment
- Monitor client performance metrics, ensuring targets are met and service expectations are exceeded
- Collaborate closely with internal teams including operations, marketing, and customer service to ensure seamless client support
- Provide regular market intelligence and customer feedback to inform product development and business strategy
Maintain accurate account records and activity reporting within CRM systems - Up to 40%-50% travel required to meet with clients and attend industry-related events
Located in central U.S. or west coast
Skills & Abilities
- Strong interpersonal, communication, and relationship-building skills
- Ability to manage multiple high-value accounts and complex projects simultaneously
- Proficient in contract negotiation, business planning, and resolving client issues
- Self-motivated and results-driven with a strategic, customer-centric mindset
- Adaptable to changing client priorities and evolving market dynamics
Education & Experience
- Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field preferred
- 3–5 years of experience in account management or sales, preferably within the wound care or medical device industry
- Familiarity with DME sales, reimbursement, and healthcare systems is a plus
- Kansas City, MI
- Sales
- Full Time
- Head of Sales
Tiger BioSciences and its subsidiaries are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military or veteran status, genetic information, or any other characteristic protected by applicable law.
