Customer Service Representative - carePAC

  • ExtremityCare
  • Conshohocken, PA
  • Customer Service
  • Full Time
  • Customer Service Manager
  • Non Exempt
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The carePAC Customer Service Representative is responsible for calling carePAC patients directly to  ensure these patients received their carePAC order in addition to answering patients questions regarding using and/or re-ordering carePAC products from Extremity Care.


Duties & Responsibilities: 

  • Deliver outstanding customer service by responding and handling all calls and emails regarding customer carePAC orders. 
  • Record customer feedback regarding carePAC products and their experience using these products.
  • Maintain a live record of all carePAC accounts and their customers. 
  • Reach out to carePAC customers to determine if they need to refill their order.
  • Develop and maintain professional working relationships with current and potential customers, partners, and vendors.
  • Provide status and tracking data to leadership & customers as requested. 
  • Answer the phone and transfer the call to the appropriate party.
  • Assist in the packaging of carePAC products as needed. 
  • Perform other related duties as assigned.


Skills & Abilities: 

  • Ability to maintain polite & helpful attitude when dealing with high stress customer situations 
  • Proficient in Microsoft Office Suite or similar software
  • Ability to learn new or updated software
  • Ability to work independently & in a team environment as needed
  • Ability to work within order management guidelines provided
  • Strong attention to detail
  • Basic knowledge of office equipment
  • Ability to adapt to a dynamic environment


Education & Experience: 

  • High school diploma or equivalent required
  • Experience with office phones preferred 

Quality Control Manager - Quality Assurance

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