Account Manager - Donor Tissue Recovery

Purpose

The Account Manager is responsible for building and managing relationships with tissue recovery agencies, ensuring high-quality training and service delivery, and driving partner performance.

Responsibilities

• Cultivate and maintain strong, trust-based relationships with prospective and current tissue recovery agencies to support long-term partnerships
• Deliver comprehensive, hands-on training in tissue recovery techniques to partner agencies, ensuring alignment with best practices and company standards
• Travel to partner agencies for initial onboarding visit and training, and at specified intervals for continued representation and relational development
• Collaborate with the Sr. Director of Donor Services to facilitate smooth onboarding of new partners, including training, documentation, and operational integration
• Create, monitor, and maintain key performance indicators (KPIs) to assess the success and efficiency of partner organizations
• Prepare and present detailed monthly and quarterly performance reports for each partner, identifying opportunities for improvement and celebrating successes
• Stay informed and ensure partners are aligned with current regulatory and industry standards, including but not limited to FDA, AATB, and state-level requirements
• Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP/CGTP, other relevant regulations/standards, and internal organizational policies and standard operating procedures
• Travel domestically up to 50% to attend offsite meetings, conferences, and support business initiatives
• Maintain acceptable attendance and punctuality for scheduled work hours and meetings. Ensure completion of assigned tasks and responsibilities within defined timeframes
• Flexibility to work outside of normal business hours during weekdays or weekends with reasonable advance notice to support business/operational needs when necessary
• Perform other duties as assigned

Skills

• Ability to work independently and in a team environment
• Excellent attention to detail and organization
• Excellent written and verbal communication
• Highest level of ethics and integrity
• Ability to lead and motivate the right behaviors
• Ability to multi-task and work in a fast-paced environment
• Proficiency in Microsoft Office

Qualifications/Requirements

• Bachelor’s degree in a biological science or related field from an accredited college or university, and a minimum of 3 years of experience in organ, tissue, or eye donation (or related field) required; OR
• In lieu of a bachelors degree, a minimum of 7 years of experience in organ, tissue, or eye donation (or related field) will be accepted
• Certified Tissue Bank Specialist preferred
• Clearance of favorable background investigation required